god damn wtf Dell

chat log from today.
preface: someone brought a machine in that wouldnt boot. the error codes suggested failed video card. removed the ati video card and got same error. i figured it's the onboard. dell support agrees and send a new motherboard. replace the broken board witht he new one. same problem. talk with support again, moron sends another one out. GUESS WHAT GUIS? SAME PROBLEM!! anyway, i go back to support and mother of fuck this is what happened.

CEBg_ Nicole_223497: Thank you for contacting Dell Chat for Optiplex and Latitude Systems under the Corporate and Business Group. My name is Nicole. I'll be happy to help you with that.

CEBg_ Nicole_223497: Please give me 2-3 minutes to review your question and retrieve your service tag information.

Jase Payne: sure

CEBg_ Nicole_223497: Thank you for waiting.

CEBg_ Nicole_223497: how may I assist you ?

Jase Payne: well the machine is still having the same problem after two motherboard replacements

CEBg_ Nicole_223497: ok a moment please

CEBg_ Nicole_223497: im still looking into the cases Jase

Jase Payne: ok

CEBg_ Nicole_223497: Jase seems like we chatted before when I looked into your case

CEBg_ Nicole_223497: what would you like us to do? seems that every part we send isn't working out at all

Jase Payne: well i dont know. the machine needs to be fixed.

Jase Payne: i tried telling the last person that it wasn't the motherboard but he sent one anyway.

CEBg_ Nicole_223497: you just want to fix it?

Jase Payne: yes i want it working

CEBg_ Nicole_223497: well if that's the case same part would be sent out. you sure you want another part be sent?

Jase Payne: no i dont need a third motherboard

CEBg_ Nicole_223497: then what would you really want?

Jase Payne: i want the machine repaired

CEBg_ Nicole_223497: you sure repaired?

CEBg_ Nicole_223497: 'im sorry if I'm sounding weird

Jase Payne: or just send me a new one with prepaid return shipping and ill mail you the broken one back

CEBg_ Nicole_223497: a new computer?

CEBg_ Nicole_223497: system exchange/

Jase Payne: yea sure.

CEBg_ Nicole_223497: that's want you want right?

Jase Payne: yes

CEBg_ Nicole_223497: thank you that's what I wanted to here :)

CEBg_ Nicole_223497: *hear

CEBg_ Nicole_223497: :)


CEBg_ Nicole_223497: :)

Jase Payne: ah ok

CEBg_ Nicole_223497: give me a moment while I get an approval :)

Jase Payne: sure

CEBg_ Nicole_223497: as I'm informed we still need to send out another 3rd motherboard if the still doesn't work we can system exchange

Jase Payne: uh ok

CEBg_ Nicole_223497: and will send out other parts also

CEBg_ Nicole_223497: tried to reason out but its policy. sorry

Jase Payne: ok send it i guess ill be back monday

CEBg_ Nicole_223497: ok :(

CEBg_ Nicole_223497: Your Service Request number is ##############. You may use this as reference if you need to contact us for the same concern.

Jase Payne: ok thank you

CEBg_ Nicole_223497: welcome

CEBg_ Nicole_223497: wished I had gotten that approval

CEBg_ Nicole_223497: I will send the dispatch number to your email

CEBg_ Nicole_223497: Is there anything else I can help you with?

Jase Payne: ok

Jase Payne: no that will be it. thank you.

CEBg_ Nicole_223497: welcome

CEBg_ Nicole_223497: Thanks again for contacting Dell Technical Support Chat. You may now disconnect from the session. Have a nice day



*cmoth

:) :) :) :) :) :) :) :) :) :) :)

just keep them sending out new motherboards tbh

i almost said "send one of each part, including the case, and go ahead and assemble them for me." but she was trying to be nice i guess. didnt want to troll her.

can i have a motherboard plz thanks

no i have to mail them back or they charge me for them.