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Thread: god damn wtf Dell

  1. #1
    Join Date
    Nov 2005
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    Big Money, TX
    Posts
    4,069
    chat log from today.
    preface: someone brought a machine in that wouldnt boot. the error codes suggested failed video card. removed the ati video card and got same error. i figured it's the onboard. dell support agrees and send a new motherboard. replace the broken board witht he new one. same problem. talk with support again, moron sends another one out. GUESS WHAT GUIS? SAME PROBLEM!! anyway, i go back to support and mother of fuck this is what happened.

    CEBg_ Nicole_223497: Thank you for contacting Dell Chat for Optiplex and Latitude Systems under the Corporate and Business Group. My name is Nicole. I'll be happy to help you with that.

    CEBg_ Nicole_223497: Please give me 2-3 minutes to review your question and retrieve your service tag information.

    Jase Payne: sure

    CEBg_ Nicole_223497: Thank you for waiting.

    CEBg_ Nicole_223497: how may I assist you ?

    Jase Payne: well the machine is still having the same problem after two motherboard replacements

    CEBg_ Nicole_223497: ok a moment please

    CEBg_ Nicole_223497: im still looking into the cases Jase

    Jase Payne: ok

    CEBg_ Nicole_223497: Jase seems like we chatted before when I looked into your case

    CEBg_ Nicole_223497: what would you like us to do? seems that every part we send isn't working out at all

    Jase Payne: well i dont know. the machine needs to be fixed.

    Jase Payne: i tried telling the last person that it wasn't the motherboard but he sent one anyway.

    CEBg_ Nicole_223497: you just want to fix it?

    Jase Payne: yes i want it working

    CEBg_ Nicole_223497: well if that's the case same part would be sent out. you sure you want another part be sent?

    Jase Payne: no i dont need a third motherboard

    CEBg_ Nicole_223497: then what would you really want?

    Jase Payne: i want the machine repaired

    CEBg_ Nicole_223497: you sure repaired?

    CEBg_ Nicole_223497: 'im sorry if I'm sounding weird

    Jase Payne: or just send me a new one with prepaid return shipping and ill mail you the broken one back

    CEBg_ Nicole_223497: a new computer?

    CEBg_ Nicole_223497: system exchange/

    Jase Payne: yea sure.

    CEBg_ Nicole_223497: that's want you want right?

    Jase Payne: yes

    CEBg_ Nicole_223497: thank you that's what I wanted to here

    CEBg_ Nicole_223497: *hear

    CEBg_ Nicole_223497:


    CEBg_ Nicole_223497:

    Jase Payne: ah ok

    CEBg_ Nicole_223497: give me a moment while I get an approval

    Jase Payne: sure

    CEBg_ Nicole_223497: as I'm informed we still need to send out another 3rd motherboard if the still doesn't work we can system exchange

    Jase Payne: uh ok

    CEBg_ Nicole_223497: and will send out other parts also

    CEBg_ Nicole_223497: tried to reason out but its policy. sorry

    Jase Payne: ok send it i guess ill be back monday

    CEBg_ Nicole_223497: ok

    CEBg_ Nicole_223497: Your Service Request number is ##############. You may use this as reference if you need to contact us for the same concern.

    Jase Payne: ok thank you

    CEBg_ Nicole_223497: welcome

    CEBg_ Nicole_223497: wished I had gotten that approval

    CEBg_ Nicole_223497: I will send the dispatch number to your email

    CEBg_ Nicole_223497: Is there anything else I can help you with?

    Jase Payne: ok

    Jase Payne: no that will be it. thank you.

    CEBg_ Nicole_223497: welcome

    CEBg_ Nicole_223497: Thanks again for contacting Dell Technical Support Chat. You may now disconnect from the session. Have a nice day



  2. #2
    Join Date
    Nov 2005
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    NWPNWPNWPNWPNWPNWPNWP
    the greatest Fellows

  3. #3
    Join Date
    Nov 2005
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    just keep them sending out new motherboards tbh
    NWPNWPNWPNWPNWPNWPNWP
    the greatest Fellows

  4. #4
    Join Date
    Nov 2005
    Location
    Big Money, TX
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    i almost said "send one of each part, including the case, and go ahead and assemble them for me." but she was trying to be nice i guess. didnt want to troll her.
  5. #5
    Join Date
    Nov 2005
    Location
    Port Angeles, Washington
    Posts
    1,399
    can i have a motherboard plz thanks
  6. #6
    Join Date
    Nov 2005
    Location
    Big Money, TX
    Posts
    4,069
    no i have to mail them back or they charge me for them.

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